Help Center & Knowledge Base

Frequently Asked Questions

Find answers about your account, visitor approvals, society management, maintenance, service providers, security, and more.

200 questions across 15 categories
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General FAQs

23 questions in this section

EZResidents helps residents, society administrators, security guards, and service providers manage everyday society activities. Available features depend on your account role.
Choose Resident if you live in a society, Society Admin if you manage it, Security Guard if you handle gate security, or Service Provider if you offer services to residents. Use the role that matches your responsibilities.
Open the app, select your role, and complete the registration form. Follow the verification steps and provide the required society or business information.

Notifications and Permissions

16 questions in this section

Resident and Renter FAQs — Visitors

15 questions in this section

Open Visitors and select Add Visitor. Enter the visitor’s details, expected arrival date and time, and other required information, then save.

Resident and Renter FAQs — Complaints

12 questions in this section

Resident and Renter FAQs — Maintenance and Payments

9 questions in this section

Resident and Renter FAQs — Society Services

8 questions in this section

Resident and Renter FAQs — Tenants, Properties, and Vehicles

14 questions in this section

Security Guard FAQs

21 questions in this section

Open the visitor registration form, enter the visitor and host details, add a photo when available, and submit.

Society Admin FAQs — Members and Residents

10 questions in this section

Open Member Requests from the society administrator dashboard.

Society Admin FAQs — Notices and Complaints

13 questions in this section

Society Admin FAQs — Maintenance, Invoices, and Expenses

16 questions in this section

Society Admin FAQs — Staff, Security, and Lost-and-Found

12 questions in this section

Service Provider FAQs — Profile and Availability

13 questions in this section

Service Provider FAQs — Subscriptions and Reviews

10 questions in this section

Troubleshooting

8 questions in this section

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